Last Updated: 12th October 2026
Business Name: Aarons Carpet Cleaning
1. Introduction
These Terms and Conditions govern the provision of carpet cleaning services by Aarons Carpet Cleaning (“we”, “us”, or “our”) to customers (“you” or “your”) in the United Kingdom.
2. Services Provided
We provide professional carpet cleaning services, which may include:
• Deep carpet cleaning.
• Stain treatment and stain removal.
• Odour treatment and sanitisation.
• Removal of dirt, bacteria and contaminants from carpet fibres.
• Carpet cleaning using professional equipment and specialist cleaning solutions.
• Other related cleaning services where agreed in advance.
3. Quotes, Pricing and Payment
• Quotes are based on the information provided to us when the booking is made.
• Where possible, we provide a fixed quote before attending the property.
• If the condition, size or nature of the carpets differs significantly from the information provided, we will discuss any change in price with you before carrying out additional work.
• All quotes are valid for 14 days from the date issued unless otherwise stated.
• Prices are inclusive of VAT where applicable unless stated otherwise.
• Full payment is due upon completion of the work unless otherwise agreed in writing.
• Payment methods available will be confirmed when your booking is arranged.
4. Access and Preparation
• You must provide reasonable access to the property and the areas requiring cleaning.
• Electricity and water must be available at the property where required for us to carry out the service.
• You should remove small, fragile or valuable items from the cleaning area before our arrival.
• We may move light furniture where reasonably practical, but we are not responsible for moving heavy, delicate or unsafe items.
• Children and pets should be kept safely away from equipment and recently cleaned areas while work is being carried out.
5. Stain Removal and Cleaning Results
• We will use professional cleaning methods and appropriate products to achieve the best reasonable result.
• While many stains can be significantly reduced or fully removed, we cannot guarantee complete removal of every stain.
• Permanent staining, colour loss, bleaching, fibre damage, wear, previous chemical treatments or other pre-existing conditions may affect the final result.
• Cleaning may improve the appearance, feel and freshness of carpets, but it cannot reverse permanent wear or physical damage to carpet fibres.
• Odours originating from beneath the carpet, underlay, floorboards or structural materials may not be fully removed by carpet cleaning alone.
6. Drying Times
• We use professional extraction equipment designed to remove as much excess moisture as reasonably possible.
• Drying times can vary depending on carpet type, ventilation, room temperature, humidity and other environmental conditions.
• We cannot guarantee an exact drying time.
• We recommend allowing adequate ventilation and avoiding unnecessary foot traffic until carpets are fully dry.
7. Liability and Limitations
• We take reasonable care when providing our services.
• We are not responsible for pre-existing damage, wear, staining, discolouration, loose carpet, damaged fibres, faulty seams or other defects that existed before cleaning.
• We are not liable for damage resulting from undisclosed previous treatments, chemicals, repairs or cleaning products applied to the carpet before our visit.
• Any accidental damage caused directly by our team will be assessed and dealt with fairly.
• Our liability will not be excluded or limited where doing so would be unlawful.
• If you are dissatisfied with the service, please contact us as soon as reasonably possible after the work has been completed so that we can investigate the issue.
• Where appropriate, we may offer to inspect the area or carry out further cleaning.
8. Cancellations and Rescheduling
• If you need to cancel or rearrange your appointment, please give us as much notice as possible.
• We reserve the right to rearrange an appointment where circumstances outside our reasonable control prevent us from attending.
• This may include illness, vehicle problems, unsafe working conditions, severe weather or other unexpected circumstances.
• Where we need to rearrange an appointment, we will contact you as soon as reasonably possible.
9. Safety
• We reserve the right to refuse or stop work where we believe the environment is unsafe for our staff, customers, pets, property or equipment.
• This may include unsafe flooring, exposed electrical hazards, hazardous substances, aggressive animals or other significant risks.
• Customers must inform us in advance of any known hazards at the property that could affect the safe delivery of our services.
10. Data Protection
• We process personal information in accordance with the UK GDPR and Data Protection Act 2018.
• We may retain information required to manage enquiries, bookings, customer records and previous services.
• We do not sell your personal information to third parties.
• For more information, please see our
Privacy Policy
.
11. Governing Law
These Terms and Conditions are governed by the applicable laws of the United Kingdom. Nothing in these Terms and Conditions affects your statutory rights as a consumer.
12. Contact Us
If you have any questions about these Terms and Conditions, please visit our Contact Us page.